CVP Upgrade Roll Back Plan

[ln33147]

Dear Experts,

I'm planning to have a CVP Upgrade from 9 .0 to 10.5 for one of our customers.

I already did the upgrade in my lab and I'm planning the below for the customer:

- Upgrade CVP Reporting server and Operations Console during working hours as they don't affect the Call Flow.

- Upgrade both CallVXMLA and CallVXMLB in a maintenance window.

My concern is the RollBack Plan in case something didn't go as expected.

Has someone faced such an issue?

Thanks is advance.

[shambhuchaursiya]

Hi laranoueir,

I am also planning same upgrade from 9.0 to 10.5 (common ground upgrade).  please let me know if you received any rollback plan for this upgrade.

-Thanks

[ln33147]

Hello,

Actually there is no roll back plan as all what you will do is to run the CVP upgrade installation.

As far as I remember, we have faced an issue after upgrading Call/VXML sideB where the call server service didn't go up after the upgrade and we were obliged to uninstall CVP and re-install it again from scratch.

I hope things will go smoothly with you. Let us know how it goes.

Regards,