My customer needs a CVP VXML IVR PORTS REPORT. My customer needs to know what is its port utilization per time interval.
Cisco Templates for CVP does not include any report like that.
Are there any report like that?
I hope you can help me.
My client had same requirement, They wanted to have a report which would show Historical Concurrent VXML License in use . I believe there is no standard reporting way available to achieve this.
Below is what i did.
Global Call Logs :- C:\Cisco\CVP\VXMLServer\logs\GlobalCallLogger
The Moment any application is requested in VXML Server, an entry is made in this log file.
below is the format (separated by comma)
CallID :- 172.x.x.x.1531388032791.57
SessionID :- 172.x.x.x.1531388032791.57.MyApp,
callers—0, // This is the field, which shows how many callers are interacting with the system
Application—The name of the application visited.
Time—A timestamp of the application visit in the format MM/DD/YYYY HH:MM:SS.MMM
I copied these files to a remote drive , ran few macros and inserted them IN DB , and pulled out the report.