Hi, I think you'll need to clarify what you mean before people might be able to help you.
Are you asking what happens if your license is no longer valid (i.e. it expired on March 21st, 2021) and you reboot/calls come in?
Or are you asking what happens if you have 100 licenses, they all are in use, the 101st call comes in?
Or something else?
Is this specifically for VXML or CVP?
Lastly, keep in mind this behavior also changes/is different if you're using Smart Licensing (new) versus what Cisco has done traditionally on version 12 and prior).
My asking what happens if I have 100 VXML licenses, they all are in use, the 101st call comes in?
Symptoms are that I'm sorry~ is played or continues in a silent state.
So my question is
1. Why does the silent state occur and can I change it so that I'm sorry~ can be played?
2. I'm sorry~ Can I replace the wav file with something else?
Sorry for the confusion.
There are 3000 Call Server licenses and 225 VXML Server licenses.
During testing, maintaining about 250 concurrent calls for about 10 minutes
Most of the time it sounds like "We're experiencing heavy call volume, please hold..." , but sometimes there is silence and the call hangs up or stays.
I am wondering in which case silence occurs and the call hangs up or does not hang up.