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CVP VXML Services needing to be restarted

Albert Edwards
Level 1
Level 1

Has anyone experience the need to restart the CVP VXML Server services, due to calls failing to Run Ext. Script (routing_VXML).If so what was the problem. License ?

Sent from Cisco Technical Support iPad App

8 Replies 8

Kris Lambrechts
Level 1
Level 1

That's a really rather vague description. This could have a multitude of causes, you'd really have to provide some more information, some log snippets that you've found etc..

Licensing seems rather unlikely though, if a license has expired or is otherwise invalid, that won't be resolved by a restart.

Cheers,

Kris

Thanks Kris, Here are some of the logs I found, take a look and tell me what you think. Thanks.

4246777: 10.100.2.40: Sep 15 2011 06:51:52.684 -0700: %CVP_4_0_IVR-3-CALL_ERROR: CALLGUID=A814E956-DED811E0-A95C001E-F7EC5070 DNIS=81111111115250 CVP VXML Server encountered a Bad-Fetch Error - URL:

http://vxmlserver:7000/CVP/en-us/../Server?Dial=70307&ANI=2283042381&CallID=A814E956-DED811E0-A95C001E-F7EC5070&application=National_Recruiting

(Client: 10.100.2.15) [id:3023]

4246778: 10.100.2.40: Sep 15 2011 06:51:52.684 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.2.15 [CVP_BAD_FETCH(45)] CALLGUID: A814E956-DED811E0-A95C001E-F7EC5070 DNIS=81111111115250 {VRUScriptName: 'GS,Server,V,1' ConfigParam: ''} [id:3023]

4247427: 10.100.2.40: Sep 15 2011 08:01:50.106 -0700: %CVP_4_0_IVR-3-CALL_ERROR: CALLGUID=5BFED561-DEE211E0-9B99DB67-C9288B6A DNIS=81111111117105 CVP VXML Server encountered a Bad-Fetch Error - URL:

http://vxmlserver:7000/CVP/en-us/../Server?Dial=70307&ANI=9805212726&CallID=5BFED561-DEE211E0-9B99DB67-C9288B6A&application=National_Recruiting

(Client: 10.100.4.15) [id:3023]

4247428: 10.100.2.40: Sep 15 2011 08:01:50.106 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.4.15 [CVP_BAD_FETCH(45)] CALLGUID: 5BFED561-DEE211E0-9B99DB67-C9288B6A DNIS=81111111117105 {VRUScriptName: 'GS,Server,V,1' ConfigParam: ''} [id:3023]

4247429: 10.100.2.40: Sep 15 2011 08:01:52.824 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.2.15 [NO_ENTRY(17)] CALLGUID: 52DB3934-DEE211E0-82DCA6BA-BD15AF92 DNIS=81111111117099 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]

4247430: 10.100.2.40: Sep 15 2011 08:01:55.981 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.4.15 [NO_ENTRY(17)] CALLGUID: 302769E5-DEE211E0-BA10001E-F7EC4F50 DNIS=81111111117073 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]

4247431: 10.100.2.40: Sep 15 2011 08:02:07.168 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.2.15 [NO_ENTRY(17)] CALLGUID: 52DB3934-DEE211E0-82DCA6BA-BD15AF92 DNIS=81111111117099 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]

4247432: 10.100.2.40: Sep 15 2011 08:02:37.668 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.2.15 [NO_ENTRY(17)] CALLGUID: 0FF7812D-DEE211E0-AB4F001E-F7EC5070 DNIS=81111111117038 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]

4247433: 10.100.2.40: Sep 15 2011 08:02:44.903 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.4.15 [NO_ENTRY(17)] CALLGUID: 302769E5-DEE211E0-BA10001E-F7EC4F50 DNIS=81111111117073 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]

4247434: 10.100.2.40: Sep 15 2011 08:02:49.262 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 209.201.73.6 [NO_ENTRY(17)] CALLGUID: 85F8E4EE-DEE211E0-85490014-6AEC4E38 DNIS=81111111117143 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]

4246777: 10.100.2.40: Sep 15 2011 06:51:52.684 -0700: %CVP_4_0_IVR-3-CALL_ERROR: CALLGUID=A814E956-DED811E0-A95C001E-F7EC5070 DNIS=81111111115250 CVP VXML Server encountered a Bad-Fetch Error - URL: http://vxmlserver:7000/CVP/en-us/../Server?Dial=70307&ANI=2283042381&CallID=A814E956-DED811E0-A95C001E-F7EC5070&application=National_Recruiting

(Client: 10.100.2.15) [id:3023]

4246778: 10.100.2.40: Sep 15 2011 06:51:52.684 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.2.15 [CVP_BAD_FETCH(45)] CALLGUID: A814E956-DED811E0-A95C001E-F7EC5070 DNIS=81111111115250 {VRUScriptName: 'GS,Server,V,1' ConfigParam: ''} [id:3023]

4247427: 10.100.2.40: Sep 15 2011 08:01:50.106 -0700: %CVP_4_0_IVR-3-CALL_ERROR: CALLGUID=5BFED561-DEE211E0-9B99DB67-C9288B6A DNIS=81111111117105 CVP VXML Server encountered a Bad-Fetch Error - URL: http://vxmlserver:7000/CVP/en-us/../Server?Dial=70307&ANI=9805212726&CallID=5BFED561-DEE211E0-9B99DB67-C9288B6A&application=National_Recruiting (Client: 10.100.4.15) [id:3023]
4247428: 10.100.2.40: Sep 15 2011 08:01:50.106 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.4.15 [CVP_BAD_FETCH(45)] CALLGUID: 5BFED561-DEE211E0-9B99DB67-C9288B6A DNIS=81111111117105 {VRUScriptName: 'GS,Server,V,1' ConfigParam: ''} [id:3023]
4247429: 10.100.2.40: Sep 15 2011 08:01:52.824 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.2.15 [NO_ENTRY(17)] CALLGUID: 52DB3934-DEE211E0-82DCA6BA-BD15AF92 DNIS=81111111117099 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]
4247430: 10.100.2.40: Sep 15 2011 08:01:55.981 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.4.15 [NO_ENTRY(17)] CALLGUID: 302769E5-DEE211E0-BA10001E-F7EC4F50 DNIS=81111111117073 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]
4247431: 10.100.2.40: Sep 15 2011 08:02:07.168 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.2.15 [NO_ENTRY(17)] CALLGUID: 52DB3934-DEE211E0-82DCA6BA-BD15AF92 DNIS=81111111117099 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]
4247432: 10.100.2.40: Sep 15 2011 08:02:37.668 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.2.15 [NO_ENTRY(17)] CALLGUID: 0FF7812D-DEE211E0-AB4F001E-F7EC5070 DNIS=81111111117038 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]
4247433: 10.100.2.40: Sep 15 2011 08:02:44.903 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 10.100.4.15 [NO_ENTRY(17)] CALLGUID: 302769E5-DEE211E0-BA10001E-F7EC4F50 DNIS=81111111117073 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]
4247434: 10.100.2.40: Sep 15 2011 08:02:49.262 -0700: %CVP_4_0_IVR-3-CALL_ERROR: RunScript Error from 209.201.73.6 [NO_ENTRY(17)] CALLGUID: 85F8E4EE-DEE211E0-85490014-6AEC4E38 DNIS=81111111117143 {VRUScriptName: 'M,-1' ConfigParam: '1-9/*/#/0,Y,3,1,1,N,N'} [id:3023]

So, you're saying this works just fine then all of a sudden it starts to fail?  If so, are you sure nothing else changes?  The log you posted shows a lot of fetch errors, are all your promps in the right location and accessible?

david

Yes, that is what I'm saying. It was working fine, with no changes. However I found some new logs that may suggest there a memory problem.

Sep 15, 2011 10:01:38 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:01:43 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:01:59 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:02:05 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:02:28 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:02:28 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:02:51 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:03:07 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:03:26 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:03:26 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:03:57 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:03:57 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:03:57 AM org.apache.coyote.http11.Http11AprProcessor process
SEVERE: Error processing request
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:04:20 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:05:33 AM org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler process
SEVERE: Error reading request, ignored
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:09:38 AM org.apache.catalina.core.ContainerBase$ContainerBackgroundProcessor processChildren
SEVERE: Exception invoking periodic operation:
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:12:21 AM org.apache.coyote.http11.Http11AprProcessor process
SEVERE: Error processing request
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 10:12:23 AM org.apache.coyote.http11.Http11AprProcessor process
SEVERE: Error processing request
java.lang.OutOfMemoryError: Java heap space
Sep 15, 2011 11:26:47 AM org.apache.coyote.http11.Http11AprProtocol pause
INFO: Pausing Coyote HTTP/1.1 on http-7000
Sep 15, 2011 11:26:47 AM org.apache.coyote.http11.Http11AprProtocol pause
INFO: Pausing Coyote HTTP/1.1 on http-7443
Sep 15, 2011 11:26:47 AM org.apache.coyote.ajp.AjpAprProtocol pause
INFO: Pausing Coyote AJP/1.3 on ajp-7009
Sep 15, 2011 11:26:48 AM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina
Sep 15, 2011 11:26:48 AM org.apache.catalina.session.StandardManager stop
SEVERE: Exception unloading sessions to persistent storage
java.lang.OutOfMemoryError: Java heap space


Unloading application 'CorporateCalls'...DatafeedLogger.destroy(): datafeeed logger CorporateCalls_CVPDatafeedLog_com.cisco.cvp.vxml.datafeed.DatafeedLogger@1582a7c is unregistered.
Done
Unloading application 'KNGT_RecordAudio'...DatafeedLogger.destroy(): datafeeed logger KNGT_RecordAudio_CVPDatafeedLog_com.cisco.cvp.vxml.datafeed.DatafeedLogger@130998 is unregistered.
Done
Unloading application 'National_Recruiting'...DatafeedLogger.destroy(): datafeeed logger National_Recruiting_CVPDatafeedLog_com.cisco.cvp.vxml.datafeed.DatafeedLogger@1728ebb is unregistered.
Done
Unloading application 'PriorityCode_Lookup'...DatafeedLogger.destroy(): datafeeed logger PriorityCode_Lookup_CVPDatafeedLog_com.cisco.cvp.vxml.datafeed.DatafeedLogger@17a7706 is unregistered.
Done
Unloading application 'National_Shop'...DatafeedLogger.destroy(): datafeeed logger National_Shop_CVPDatafeedLog_com.cisco.cvp.vxml.datafeed.DatafeedLogger@1f2edd2 is unregistered.
Done
Exception in thread "Cisco Unified CVP VoiceXML Server: Logger Manager" java.lang.NullPointerException
at com.audium.server.globalLogging.a.for(SourceFile:52)
at com.audium.server.globalLogging.d.(SourceFile:14)
at com.audium.server.globalLogging.GlobalLoggerFactory.if(SourceFile:181)
at com.audium.server.globalLogging.GlobalLoggerFactory.if(SourceFile:69)
at com.audium.server.globalLogging.e.a(SourceFile:56)
at com.audium.server.globalLogging.e.a(SourceFile:42)
at com.audium.server.logger.b.run(SourceFile:183)
at java.lang.Thread.run(Unknown Source)
Sep 15, 2011 11:27:21 AM org.apache.coyote.http11.Http11AprProtocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-7000
Sep 15, 2011 11:27:21 AM org.apache.coyote.http11.Http11AprProtocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-7443
Sep 15, 2011 11:27:21 AM org.apache.coyote.ajp.AjpAprProtocol destroy
INFO: Stopping Coyote AJP/1.3 on ajp-7009

You should examine what parameters you are giving to the JVM. Look in

HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation\Procrun 2.0\VXMLServer\Parameters\Java

and Options (some irrelevant stuff omitted)

-Djre.home=C:\Cisco\CVP\jre

...

-XX:NewSize=512m

-XX:MaxNewSize=512m

-Xms1024m

-Xmx1024m

...

-DAudium.Home=C:\Cisco\CVP\VXMLServer

If this is a lab system - an all in one - there are so many Tomcat processes competing for memory you'd better have lots.

What's the hardware?

What Cisco processes are installed?

What else do you have? A SQL Server for example would be a bad idea.

Regards,

Geoff

Thanks Geoff, Here are the answers, to your questions.

1).Production,

2). MCS 7845 Servers

3). Call Server/VXML

4).SQL not installed

I pulled a of my Hkey file for you review or commits.

HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation\Procrun 2.0\VXMLServer\Parameters\Java

Djre.home=C:\Cisco\CVP\jre

-Dcatalina.base=C:\Cisco\CVP\VXMLServer\Tomcat

-Dcatalina.home=C:\Cisco\CVP\VXMLServer\Tomcat

-Djava.endorsed.dirs=C:\Cisco\CVP\VXMLServer\Tomcat\common\endorsed

-Djava.io.tmpdir=C:\Cisco\CVP\VXMLServer\Tomcat\temp

-DCVP_HOME=C:\Cisco\CVP

-XX:NewSize=512m

-XX:MaxNewSize=512m

-Xms1024m

-Xmx1024m

-XX:+ForceTimeHighResolution

-XX:SurvivorRatio=5

-XX:TargetSurvivorRatio=90

-XX:MaxTenuringThreshold=12

-XX:+UseConcMarkSweepGC

-XX:+CMSIncrementalMode

-XX:+CMSIncrementalPacing

-XX:+CMSParallelRemarkEnabled

-XX:+UseParNewGC

-XX:+UseTLAB

-XX:+CMSClassUnloadingEnabled

-XX:+CMSPermGenSweepingEnabled

-DAudium.Home=C:\Cisco\CVP\VXMLServer

Thanks,

Albert~