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Daily / Weekly Call Extraction

Dear Team,

I am in need of extracting calling information i make using jabber on a daily / weekly basis (duration, number, date, time, ect) kindly assist me on this. kindly refer attached images for your reference. 

4 Replies 4

Gregory Brunn
Spotlight
Spotlight

This is better done from the CUCM end in CDR.  

Are you the system administration of that system?

If you are utilizing Jabber for ccx agent calls you can just run a report in the CUIC for this which should be run by a supervisor in finesse.

Hi Gregory,

No I am not the system administrator of the system. Is there a link that I could reach the said destination? Otherwise please advise me how this should be done through the system administrator.




Regards
Simpson Rogers Silva

Contact your system admin with this question. They can help you.

If your are utilizing CCX they can publish a permalink for you to click on to see your agent history.

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