11-01-2019 10:44 PM
Dear Team,
I am in need of extracting calling information i make using jabber on a daily / weekly basis (duration, number, date, time, ect) kindly assist me on this. kindly refer attached images for your reference.
11-04-2019 12:44 PM
This is better done from the CUCM end in CDR.
Are you the system administration of that system?
11-04-2019 12:45 PM
If you are utilizing Jabber for ccx agent calls you can just run a report in the CUIC for this which should be run by a supervisor in finesse.
11-06-2019 11:48 PM
11-07-2019 06:31 AM
Contact your system admin with this question. They can help you.
If your are utilizing CCX they can publish a permalink for you to click on to see your agent history.
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