Hi,
Three part question regarding UCCX 8.5
- Does anyone know why there could be a data lag/difference between information that is seen on the Supervisor Desktop and the data in the actual database? I am specifically talking about AgentStateDetail. It seems like the Supervisor desktop is at least a couple seconds faster than what is shown in the database tables?
- Does anyone know how much processing is done by UCCX in memory, external to the database?
- Does UCCX use a slave and master scenario for the databases? So master is for operational processing and slave is "after the fact" data processing?
Thanks,
Justin