Database Option not available in UCCX 9.0.2

[fahadafzal]

Hello there,

I  have installed Cisco UCCX 9.0.2 and trying to access Database option  under Subsystems but unfortunately it is not listed under Subsystems  menu.

Snapshot is attached..

Is it a licensing issue or something else has to be done?

Thanks in advance.

[Aman Soi · Accepted solution]

Hi Afzal,

depends on the license :

The database subsystem is available if your system has a license installed for

either the Unified IP IVR or Unified CCX Premium product packages. If you are

not using Unified CCX applications that require access to databases, you do not

need to provision the Database subsystem.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/configuration/guide/UCCX_BK_U767AC77_00_uccx-admin-guide/UCCX_BK_U767AC77_00_uccx-admin-guide_chapter_01000.html

u have got which license with you ?

regds,

aman

[fahadafzal]

Hi Amanso,

Thanks for your clarification.

We ordered Business Edition 6000, details are as follows:

BE6K-9X-PAK              BE6K 9.X PAK (UCM, Unty Cn, CUP)

L-CCX-90-E-PAK          CCX 9.0 autoexpanded eDelivery PAK

CCX-90-PROMO-PAK   CCX 9.0 autoexpanded Physical Delivery PAK for Promo Bundles

So, this wont include Database option?!?

Thanks

[Aman Soi · Accepted solution]

Hi Afzal,

I won't be able to comment on part codes but it should be somewhat :

CCX-90-10P

CCX 9.0 10 Premium Seat Bundle

from the UCCX uploaded licenses under System --- licenses, u can check what license u have [Premium/Enhanced]

regds,

aman

[fahadafzal]

The following information i got:

Configured Licenses:

Package: Cisco Unified CCX Enhanced

Total IVR Port(s): 100

Cisco Unified CCX Enhanced Seat(s): 8

High Availability : Disabled

Cisco Unified CCX Compliance Recording Seat(s): 8

Cisco Unified CCX Maximum Agents: 400

It seems database access is not included....

[Aman Soi · Accepted solution]

Hi Afzal,

u have got Enhanced license which does not include Database Subsystem

regds,

aman

[Aman Soi]

Hi Afzal,

thanks for the ratings.

regds,

aman

[fahadafzal]

Thanks alot for your great support!!