Hello there,
I have installed Cisco UCCX 9.0.2 and trying to access Database option under Subsystems but unfortunately it is not listed under Subsystems menu.
Snapshot is attached..
Is it a licensing issue or something else has to be done?
Thanks in advance.
Solved! Go to Solution.
Hi Afzal,
depends on the license :
The database subsystem is available if your system has a license installed for
either the Unified IP IVR or Unified CCX Premium product packages. If you are
not using Unified CCX applications that require access to databases, you do not
need to provision the Database subsystem.
u have got which license with you ?
regds,
aman
Hi Afzal,
I won't be able to comment on part codes but it should be somewhat :
CCX-90-10P
CCX 9.0 10 Premium Seat Bundle
from the UCCX uploaded licenses under System --- licenses, u can check what license u have [Premium/Enhanced]
regds,
aman
Hi Afzal,
u have got Enhanced license which does not include Database Subsystem
regds,
aman
Hi Afzal,
depends on the license :
The database subsystem is available if your system has a license installed for
either the Unified IP IVR or Unified CCX Premium product packages. If you are
not using Unified CCX applications that require access to databases, you do not
need to provision the Database subsystem.
u have got which license with you ?
regds,
aman
Hi Amanso,
Thanks for your clarification.
We ordered Business Edition 6000, details are as follows:
BE6K-9X-PAK BE6K 9.X PAK (UCM, Unty Cn, CUP)
L-CCX-90-E-PAK CCX 9.0 autoexpanded eDelivery PAK
CCX-90-PROMO-PAK CCX 9.0 autoexpanded Physical Delivery PAK for Promo Bundles
So, this wont include Database option?!?
Thanks
Hi Afzal,
I won't be able to comment on part codes but it should be somewhat :
CCX-90-10P
CCX 9.0 10 Premium Seat Bundle
from the UCCX uploaded licenses under System --- licenses, u can check what license u have [Premium/Enhanced]
regds,
aman
The following information i got:
Configured Licenses:
Package: Cisco Unified CCX Enhanced
Total IVR Port(s): 100
Cisco Unified CCX Enhanced Seat(s): 8
High Availability : Disabled
Cisco Unified CCX Compliance Recording Seat(s): 8
Cisco Unified CCX Maximum Agents: 400
It seems database access is not included....
Hi Afzal,
u have got Enhanced license which does not include Database Subsystem
regds,
aman
Hi Afzal,
thanks for the ratings.
regds,
aman
Thanks alot for your great support!!