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Debug Error in Cisco Unified CCX Editor

arsparks
Level 1
Level 1

The error is, "Task:29000012458 AcceptStep: Trigger is not a ContacApplication Trigger".

My impression, reading the documentation, is that the Accept trigger is ubiquitous in these types of scripts.

What happens if I get rid of it?

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

The Accept step answers the audio call for JTAPI-based contacts. Any step that interacts with a contact (e.g. Accept, Get Call Contact Info, Play Prompt, etc) will fail if you're doing an step-through debug. You will need to load the script, start a reactive debug, and then call the application trigger. This way your audio call is a contact that the Accept script can process.