Hi
We have a customer with UCCX 12.5 and we configured outbound preview. This works
When an agent gets the call offered, they have the option to Accept and to Decline
In the Decline there are two reasons for decline:
Reject - Return Record to Campaign
Close - Remove Record from Campaign
Customer wants to remove the Close option, an agent should not decide to close a record
Is it possible to remove this option, or maybe to add extra options?
Thanks
JH