11-21-2019 12:33 PM
I am trying to find out if there is any benefit to giving the UCCE environment a dedicated CUCM cluster or having it use our existing cluster? I am not finding anything in the deployment guides that references this type of configuration or best practice.
We are in the 11.5 CUCM environment.
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11-21-2019 01:10 PM
You won't find documentation on it, but it's best practice to have a CUCM cluster for the contact center, and a cluster for your non-contact center workers. This allows you to upgrade either cluster without having to worry about dependencies. CCE is specific in what version of CUCM can run. For instance, if you're on CCE 11.6 but want to run CUCM 12 or 12.5, you would not be able to, you'd have to upgrade CCE to 12. I'm sure there are other reasons that a more sound UC person, like @Chris Deren , can post about but that's the big one - cluster independence.
11-21-2019 02:36 PM
There are no requirements or specific documented guidances to separate the clusters. Here are usual reasons I see customers go that routes:
11-21-2019 01:10 PM
You won't find documentation on it, but it's best practice to have a CUCM cluster for the contact center, and a cluster for your non-contact center workers. This allows you to upgrade either cluster without having to worry about dependencies. CCE is specific in what version of CUCM can run. For instance, if you're on CCE 11.6 but want to run CUCM 12 or 12.5, you would not be able to, you'd have to upgrade CCE to 12. I'm sure there are other reasons that a more sound UC person, like @Chris Deren , can post about but that's the big one - cluster independence.
11-21-2019 02:36 PM
There are no requirements or specific documented guidances to separate the clusters. Here are usual reasons I see customers go that routes:
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