I'm running CCX 7.0 and supervisor has a feature to listen to agent's talking (voice monitor). When the supervisor start voice monitor, sometimes there is delay. And sometimes the supervisor cannot start voice monitor because suddenly the agent is missing in supervisor desktop.
Does anybody have any idea?
Please perform the following steps to sort out agent appear and disappear issue .For delay please check network delay with ping and sort them out .Thanks
Turn Off Firewall
Turn Off the Firewall.
Chat Server (UCCX Server which hosting the Chat services)
telnet < Agent Machine > 59020
telnet < Supervisor Machine> 59021
Thank you for your advice. How about the delay in voice monitor result? If supervisor start voice monitor, there is delay when supervisor hear his agent's conversation. Do you have any idea?
Any update on this issue? I am running into the same problem with a UCCX 8 HA upgrade. We are experiencing a 3 to 5 second delay before the supervisor hears the monitored conversation.
Was this ever solved, just had one of our supervisors advise us they are having the same problem, but is limited to a single supervisor.