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Desktop Administrator Locked by another user

bsugamele1
Level 4
Level 4

Lately I have been having a problem making changes to workflow on my primary UCCX 7.0(1)SR3 server. I open desktop administrator and click on "Side A", then login to the desktop administrator site, but each time I get a popup saying that CDA is locked by another user. Am I doing something wrong?

15 Replies 15

geoff
Level 10
Level 10

On the CAD server (which in the UCCX case is the CRS box; in UCCE it is the PG), navigate to Program Files\Cisco\Desktop\bin and run ShowLicenseUsage.exe.

The IP address of the machine where CAD Admin is running will be displayed. Find that box and exit the program. Beat up the person who forgot to exit it! ;-)

Regards,

Geoff