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bsugamele1
Enthusiast

Desktop Administrator Locked by another user

Lately I have been having a problem making changes to workflow on my primary UCCX 7.0(1)SR3 server. I open desktop administrator and click on "Side A", then login to the desktop administrator site, but each time I get a popup saying that CDA is locked by another user. Am I doing something wrong?

15 REPLIES 15
Brett Hanson
Beginner

We run version 8.0.2 so may be different.


I tried restarting the "Desktop Licensing and Resource Manager Service" (did it on both Publisher and Subscriber) - several times - but it made no difference and didn't resolve my issue.

It also did NOT impact on service.


In the end I solved it as follows:

http://snafder.blogspot.com.au/2013/04/cisco-desktop-administrator-is-locked.html

(Used the "Force-Release CDA Lock" function in CDA)

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