05-02-2005 03:40 PM - edited 03-13-2019 10:52 PM
I verified the passwords for agents and tapi users. I made sure that everyone has CTI Application use enabled. I made sure the users and rmjtapi are associated to the correct phones and directory numbers. And I verified that the CTI Manager service is started on the call managers.
I still get:
Failed to login to CTI Manager. Contact your Administrator. (Or something to that affect)
What else would give me this error?
Thanks
Solved! Go to Solution.
05-05-2005 01:02 AM
Hi,
Refer the following troubleshooting tip
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801786cb.shtml
Regards
Yogi
05-05-2005 01:02 AM
Hi,
Refer the following troubleshooting tip
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801786cb.shtml
Regards
Yogi
05-05-2005 05:03 AM
Check that you can ping your CTI servers using the hostname from the agent desktop.
If you can't you'll need to update the lmhosts file or DNS.
05-05-2005 05:42 AM
running:
c:\program files\cisco\desktop_config\util\dsbrowser /editable
solved the problem.
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