03-15-2021 11:24 AM
All:
We are currently developing a Gadget for Finesse 11.6 for Calabrio 11.5 to send a login command to Calabrio.
Calabrio identifies the agent by the skill target ID, however I did not see that as a variable that I could use in the finesse.js file.
Is is possible to get the skill target ID for use or am I only able to get the agent ID?
Thanks,
Paul
03-15-2021 11:58 AM
We built the exact same thing. You will have to hit the AW DB to get that information as it's not yet part of the API in Finesse 11.x.
david
03-15-2021 12:12 PM
David:
I'm relatively new to building gadgets, how did you end up getting that skill target ID from the AW DB into the gadget to populate the login URL?
Thanks,
Paul
03-15-2021 03:28 PM
You have to query the DB with the agent ID to get skill target ID. I believe it's the agent table, but it might be the person table.
david
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