Device targets with UCCE later versions

[Mr Brightside]

Hi,

I wonder if anybody still use device targets on UCCE  12.x?

They seem to work just fine on 11.x up to 11.6,  although they are mentioned deprecated ever since UCCE v10.0 and might be even earlier.

Deprecated does not mean unsupported, but I wonder if they are still good to use in 12.x

Thanks

[bill.king1]

I can't verify, but while this troubleshooting doc specifically mentions an old version of ICM, it also specifically calls out version 12 as well, so I'm guessing so. I wouldn't imagine that they'd remove that feature since it has been around so long.

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/214984-troubleshoot-agent-targeting-rules-in-ci.html