Dialer call result 10 without calling to customer number

[Ramamoorthy Shanmugam]

Hi All,

We are running  Cisco SIP Outbound Dialer for Agent & IVR based campaign.

Dialer is working as expected, but sometimes without dialing customer contacts Dialer is putting call Result as =10 (Customer answered and was connected to agent.)

Note : If I upload second or third time dialer will dial and  customer will receive the call. ( Line per agent =1)

Please let us know the reason and fix for this issue !

We tried different service provider but the result is same.

PCCE 11.6 – SIP Dialer with CUSP deployment.

Ram.S

[piyush aghera]

Hi,

Are you seeing this result consistently for specific numbers or is it intermittent ?  We had faced this issue and turned out to be misconfigured dial peer on gateway while sending call to service provider.