Hello world,I am working on creating a custom report based on the stock reports available for our call center. We would like to total the abandoned call for each day, sorted by the hour of the day. I cannot seem to create a report that only shows th...
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Resolved! Outbound API Campaign Update Error
Greetings, Can you provide the URL and Body example to update a campaign via the Outbound API. I am able to Create Campaign, Get Campaign Definition, Get Campaign Records, Import Campaign Records, Delete Campaign Records, and Delete Campaign, but th...
We have many calls consider as abandoned due to caller hang-up, how I can make the calls consider abandoned if ring on agent more than 10sec, and if the calls ring on agent less than 10sec not consider as abandoned, because many calls hang-up after r...
A customer reports that contact center agents sometimes get a 403 Forbidden when trying to log into the desktop. This error resolves itself on its own after around a few hours; without going deep into troubleshooting, can someone give me a few hints ...
Dear Experts,we run into the scenario where we have to limit the concurrent calls for 1 campaign to 20 , dialer shouldn't run 21 record in dialing list until any call from first import is disconnected.is this doable ?
Hello All, Can anyone support me how can open Finesse Agent ? AdminAgent
Hello everyone,I have uccx 12.5 installed and integrated with CUCM 12.5.This uccx was redundant for a long time (2years ago).I have a new cucm 12.5.i want to integrate the new cucm 12.5 with the uccx.I wanted to modify the Unified Telephony provider ...
Hello All, I am trying to make CCB call for internal calls. But calls are failing at callback entry application with below error. CallbackEntry,04/05/2024 12:27:40.868,Validate_01,custom,Callback_Validate,ELEMENT_ENTRYCallbackEntry,04/05/2024 12:27:...
I'm looking for a queue lever report of how quickly calls are answered. The group has a target of 80% of all calls answered w/in 20 seconds or less. they are only tracking the queue as a whole rather than individual agents. Not sure where to find tha...
Hi,We have a user when they log into Finesse they receive "Error loading report", message. Do anyone know why this user is receiving this error? Screenshot attached below. Any assistance would be greatly appreciated. Thanks,
Moving away from VXMLGW to VVB and I am curious about having multiple entries in the VVB host-to-ip configuration. Today I have something like thismediaserver Datacenter1_ip1, Datacenter1_ip2mediaserver-backup Datacenter 2_ip1, Datacenter2_ip2 The ...
Hi, ExpertHope you are doing well.Does anybody in here have any information Cisco Contact Center roadmap (UCCX, UCCE and WxCC )? If yes would you mind share with us? Hopefully, this threat can continue year by year to see how Cisco makes a new roadma...
UCCX 12.5.1 SU3 ES04I have two queues: Our corporate operators and our Help Desk. When the operator answers the phone, I record the caller name and CLID in a variable. Then the operator transfers the caller to the help desk. When I look at the CL...
Hi Experts, Can anyone help in below issue Our HDS and Logger database Max date time showing previous day date for some tables .Please find the attachment.
Resolved! Device Target vs. Agent Targeting Rules
Hello folks, As you are aware Cisco officially stated that Device Targets are depreciated as of UCCE 9.0 and have recommended the use of Agent Targeting Rules as opposed to the legacy Device Target method. I was wondering if there is any situation w...
