Re: DIALER FLUSH- no ring after callresult = 25 - Page 2

michal_madejowski · ‎01-08-2018

Hello

I found something bad in my UCCE 9.0 version.
Dialer closed contact after it gave callResult = 25 and callstatuszone = B. In other campaigns evertything is ok.
I know that this status tell me that it was made some chacnge on campaign but normally after callresult=25 it should try to call in next time but in my case contacts was closed.

here is log from campaign manager:

campaignID: 5139
DialingListsID: 61

15:43:52:374 la-CampaignManager Trace: (CM_DLR) Received CloseCustomerRecord from Dialer ICM9-PG-02-A, DialingListID=61, CampaignID=5139, QueryRuleID=5421, CallResult=25
15:43:52:374 la-CampaignManager Trace: Executing SQL Command [UPDATE DL_5139_5421 SET CallsMadeToZone1=0, CallsMadeToZone2=0, LastNumberDialedZone1=1,LastNumberDialedZone2=0,LastZoneDialed=0, CallStatusZone1='B', CallStatusZone2='B',CallbackDateTimeZone1=NULL,CallbackDateTimeZone2=NULL,CallbackDateTime01=NULL,CallbackDateTime02=NULL,CallbackDateTime03=NULL,CallbackDateTime04=NULL,CallbackDateTime05=NULL,CallbackDateTime06=NULL,CallbackDateTime07=NULL,CallbackDateTime08=NULL,CallbackDateTime09=NULL,CallbackDateTime10=NULL,CallResult=25,CallResult01=25,CallResult02=0,CallResult03=0,CallResult04=0,CallResult05=0,CallResult06=0,CallResult07=0,CallResult08=0,CallResult09=0,CallResult10=0,CallbackNumber = '' WHERE DialingListID=61]

and from baDialer:

15:43:52:741 dialer-baDialer Trace: (CPORT) SetState, port: 292, state: PORT_DEVICE_ATTRIB
15:43:52:741 dialer-baDialer Trace: (CUST) SetCallResult, id: 61 in DL_5139_5421, skill: 7498, result: 1 [DIAL_RESERVED], now: [Mon Jan 08 15:43:52 2018], callback: [Mon Jan 08 14:32:36 2018]
15:43:52:741 dialer-baDialer Trace: (CUST) Validation failed, Current Time [Mon Jan 08 15:43:52 2018] - End Time [Mon Jan 08 14:39:30 2018]-[Mon Jan 08 15:10:00 2018]
15:43:52:741 dialer-baDialer Trace: (CUST) SetCallResult, id: 61 in DL_5139_5421, skill: 7498, result: 0 [IDLE], now: [Mon Jan 08 15:43:52 2018], callback: [Mon Jan 08 14:32:36 2018]
15:43:52:741 dialer-baDialer Trace: (CM) Invalid customer time, customer: 23006070xxxxx, dial Id: 61 in DL_5139_5421, result: 0
15:43:52:741 dialer-baDialer Trace: (CM) Close record request, customer: 23006070xxxxx, Dial Id: 61 in DL_5139_5421, result: 0 [IDLE]
15:43:52:741 dialer-baDialer Trace: (CUST) SetCallResult, id: 61 in DL_5139_5421, skill: 7498, result: 25 [DIALER_FLUSH], now: [Mon Jan 08 15:43:52 2018], callback: [Mon Jan 08 14:32:36 2018]
15:43:52:741 dialer-baDialer Trace: (CUST) Record sent to campaign manager, id: 61 in DL_5139_5421, skill: 7498, result: 25 [DIALER_FLUSH]

I have no idea why this is happening.
max attemps on this campaign is set to 5, no personal callbacks.

michal_madejowski · ‎02-16-2018

Thank for Answer. Query Rule is ok. We only had one case from hundreds of thousands of connections in our UCCE 9.0 system so we decided to omit this problem. Probably it was made change of this campaign in this time but we truly do not know why it no call after this.