cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
317
Views
5
Helpful
1
Replies
Highlighted

Dialog.makeTransferCall How do I implement in 3rd party Gadget - Help throws an error

I am trying to transfer a call in a third party gadget.  I have the following code

 

finesse.restservices.Dialog.makeTransferCall( mediaaddress, number, {
sucess: makeTransferCallSuccess,
error: makeTransferCallError
});

 

It throws an error stating  finesse.restservices.Dialog.makeTransferCall() is not a function 

 

 

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Enthusiast

Re: Dialog.makeTransferCall How do I implement in 3rd party Gadget - Help throws an error

It may depend on your setup. I have a blind transfer working when the agent hits a button. I'm on ucce 11.6 and using the finesse javascript api.

//a SingleStepTransfer(eg initiateDirectTransfer) doesn't work in UCCX
dialog.initiateDirectTransfer(user.getExtension(), APP_NUM, { success: handleResponseSuccess, error: handleResponseError });

 

View solution in original post

1 REPLY 1
Highlighted
Enthusiast

Re: Dialog.makeTransferCall How do I implement in 3rd party Gadget - Help throws an error

It may depend on your setup. I have a blind transfer working when the agent hits a button. I'm on ucce 11.6 and using the finesse javascript api.

//a SingleStepTransfer(eg initiateDirectTransfer) doesn't work in UCCX
dialog.initiateDirectTransfer(user.getExtension(), APP_NUM, { success: handleResponseSuccess, error: handleResponseError });

 

View solution in original post