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Dialog.makeTransferCall How do I implement in 3rd party Gadget - Help throws an error

kelvinevans48371
Beginner
Beginner

I am trying to transfer a call in a third party gadget.  I have the following code

 

finesse.restservices.Dialog.makeTransferCall( mediaaddress, number, {
sucess: makeTransferCallSuccess,
error: makeTransferCallError
});

 

It throws an error stating  finesse.restservices.Dialog.makeTransferCall() is not a function 

 

 

1 Accepted Solution

Accepted Solutions

Quigath
Enthusiast
Enthusiast

It may depend on your setup. I have a blind transfer working when the agent hits a button. I'm on ucce 11.6 and using the finesse javascript api.

//a SingleStepTransfer(eg initiateDirectTransfer) doesn't work in UCCX
dialog.initiateDirectTransfer(user.getExtension(), APP_NUM, { success: handleResponseSuccess, error: handleResponseError });

 

View solution in original post

1 Reply 1

Quigath
Enthusiast
Enthusiast

It may depend on your setup. I have a blind transfer working when the agent hits a button. I'm on ucce 11.6 and using the finesse javascript api.

//a SingleStepTransfer(eg initiateDirectTransfer) doesn't work in UCCX
dialog.initiateDirectTransfer(user.getExtension(), APP_NUM, { success: handleResponseSuccess, error: handleResponseError });

 

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