Does this API require MediaSense or will it work with third party recording application?
Getting API error "CF_RECORDING_LICENSE_EXCEEDED" when workflow is executed with Finesse on CCX. We have the full version Calabrio One 11.5 so licenses are installed within Calabrio, not the Cisco version of Calabrio where the call recording licensees are installed on CCX. So our CCX licensing does not have call recording enabled, is this a requirement for this API?
What application are you using to record? Does it have APIs? The workflow or a custom gadget would be the best way to achieve this, the actual recording part of it is independent of Finesse. I hope that makes sense.