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Diference between summary report and detail report on CUIC

Hello:

PLease could you tell me the difference  between the values of a summary report and a detailed report on CUIC?. Which is the intellegence of CUIC when it calculates the summary of an specific report?. In some cases the values of a summary report do not match with the values of a detailed report.

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Re: Diference between summary report and detail report on CUIC

Hi @hyortiz01 

 

You can look at Reporting Guide and then you can pick one Cisco Stock Report and search into the guide. The guide will list the meaning and source of data its coming from.

 

e.g if I pick PCCE with CUIC, there is PCCE reporting guide. URL

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_0_1/maintenance/Guide/pcce_b_Reporting-User-Guide-12-0.html

 

 

 

 

*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai