Dynamic call types as well as PQ are freaking awesome, they are by far the best update UCCE has had since agent targetting rules. Now, how would you use it?
Let's say you have 3 departments Sales, Support, and Potatoe, a traditional script will have a start node and IVR where you ask what group do you want to reach, then you pass that data to ICM and ICM checks is it Sales if so set a call type for Sales and queue the call to Sales, is it Support... etc. Now, with dynamic stuff, you can have your IVR pass the calltype name (e.g. Q_Sales) and the Queue name (Sales_Skill) and you can significantly reduce the number of nodes in your ICM script.
This is just a small example of what you can do, but this is the biggest benefit behind dynamic CTs and PQs.
david
