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Direct Transfer option disappeared

Hi,

 

Direct Transfer button that is displayed on Agent's finesse desktop disappeared

 

UCCX System version: 11.0.1.10000-75

 

In Cisco CAD, it used to be controlled by Desktop admin app.

Is there a way to unhide it in Finesse? Tried to search through Finesse admin with no luck..

 

Sample for hidden transfer button:

no transfer button.png

 

Other setups::

 

transfer button.png

1 REPLY 1
Hall of Fame Master

Re: Direct Transfer option disappeared

Direct transfer on Finesse was added in CCX 11.6, see release notes:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6/release/guide/uccx_b_release-notes-for-uccx-116/uccx_b_release-notes-for-uccx-116_chapter_01.html#topic_8244CD74427FDFB86E4B42D723C1B237

 

Are you saying you had that working on 11.0 and it disappeared from that release?

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