Disable Finesse POPUP in 10.5,1 using IE

[Sivanesan Rathinam]

Team - We are using Finesse - 1.0.5.1 in IE 10 when finesse is minimized it automaticlaly popups when call reaches agent, I understand its default funtionality of finesse in IE it there any option to disable POPUP of Fiensse screen and allow the agents to maximize manually for each and every as this is required as per cusotmer requirement.

[ssteenhoek]

The Cisco Finesse Desktop User Guide provides information on browser behavior with Finesse.  With IE if another tab is opened when the browser is minimized it will flash in the taskbar instead of open to the front.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/user/guide/CFIN_BK_CF3279DF_00_cisco-finesse-desktop-user-guide-1051/CFIN_BK_CF3279DF_00_cisco-finesse-desktop-user-guide-1051_chapter_01.html

Browser Behavior

If the browser window for the Finesse desktop is minimized or behind another browser window, the browser window is restored or brought forward if any of the following occurs:

•  A new call arrives on the desktop.
•  You are signed out due to failover or inactivity.
•  A supervisor signs you out.

The behavior of Finesse may differ depending on the browser used. The following table details the behavior of the Finesse desktop for the supported browsers.

Scenario	Result
Finesse Desktop is minimized.	Internet Explorer and Firefox: Finesse restores back to size and position (on top of other windows). Note    If you are using Internet Explorer and have multiple tabs open, Finesse flashes in the task bar but does not come to the front.
Finesse Desktop is behind other non-browser windows.	Internet Explorer: Finesse flashes in the task bar. Firefox: Finesse does nothing.
Finesse is behind other browser windows.	Internet Explorer: Finesse flashes in the task bar. Firefox: Finesse comes to the front.

Note

If you are using Internet Explorer to access the desktop, this feature works by default. If you use Firefox to access the desktop, you must perform the following steps for this feature to work.  Open the Mozilla Firefox browser and enter the following in the address bar: about:config If a warning page appears that states this might void your warranty, click I'll be careful, I promise. In the Search field, enter dom.disable_window_flip. Double-click dom.disable_window_flip to set the value to false.

Browser Settings for Internet Explorer

If Internet Explorer is used to access the Finesse desktop, certain settings must be configured in the browser to ensure all features of Finesse work properly.

Disable pop-up blockers.

Finesse does not support Compatibility View. When the desktop is running in Compatibility View, Internet Explorer renders in the standard mode for that version.

Configure the following privacy and advanced settings:

1.  From the browser menu, select Tools > Internet Options.
2.  Click the Privacy tab.
3.  Click Sites.
4.  In the Address of website box, enter the domain name for the Side A Finesse server.
5.  Click Allow.
6.  In the Address of website box, enter the domain name for the Side B Finesse server.
7.  Click Allow.
8.  Click OK.
9.  On the Internet Options dialog box, click the Advanced tab.
10.  Under Security, uncheck the Warn about certificate address mismatch check box.
11. Click OK.

You must enable the following security settings to allow users to sign in:

•  Run ActiveX controls and plug-ins
•  Script ActiveX controls marked as safe for scripting