11-02-2015 08:09 AM - edited 03-15-2019 06:12 AM
Team - We are using Finesse - 1.0.5.1 in IE 10 when finesse is minimized it automaticlaly popups when call reaches agent, I understand its default funtionality of finesse in IE it there any option to disable POPUP of Fiensse screen and allow the agents to maximize manually for each and every as this is required as per cusotmer requirement.
11-16-2015 11:06 AM
The Cisco Finesse Desktop User Guide provides information on browser behavior with Finesse. With IE if another tab is opened when the browser is minimized it will flash in the taskbar instead of open to the front.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/user/guide/CFIN_BK_CF3279DF_00_cisco-finesse-desktop-user-guide-1051/CFIN_BK_CF3279DF_00_cisco-finesse-desktop-user-guide-1051_chapter_01.html
If the browser window for the Finesse desktop is minimized or behind another browser window, the browser window is restored or brought forward if any of the following occurs:
The behavior of Finesse may differ depending on the browser used. The following table details the behavior of the Finesse desktop for the supported browsers.
Scenario |
Result |
||
---|---|---|---|
Finesse Desktop is minimized. |
Internet Explorer and Firefox: Finesse restores back to size and position (on top of other windows).
|
||
Finesse Desktop is behind other non-browser windows. |
Internet Explorer: Finesse flashes in the task bar. Firefox: Finesse does nothing. |
||
Finesse is behind other browser windows. |
Internet Explorer: Finesse flashes in the task bar. Firefox: Finesse comes to the front. |
If Internet Explorer is used to access the Finesse desktop, certain settings must be configured in the browser to ensure all features of Finesse work properly.
Disable pop-up blockers.
Finesse does not support Compatibility View. When the desktop is running in Compatibility View, Internet Explorer renders in the standard mode for that version.
Configure the following privacy and advanced settings:
You must enable the following security settings to allow users to sign in:
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