Disable zip of emailed reports in CUIC for UCCX

[David Michaelis]

I have a user that would like to use Power BI "to automate the phone data visualization reports for the office". Because the report is delivered as a .zip file, it is being extracted from the email manually, then processed. Is there a way to email the report without it first being zipped?

I appreciate any insight.

~David

[bill.king1]

When you schedule a report in CUIC, you have the option of checking several types of formats. Here's the link from one of the guides and apologies if you're referring to something else.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1201/user/guide/cuic_b_user-guide-1201/cuic_b_user-guide-1107_chapter_0101.html#task_0E26769A88E2BD45790F64E8075CFEDB

[David Michaelis]

Thank you for the reply. The report is currently being generated as an xls file, but before sending it, CUIC zips it. I'm trying to figure out a way to just send it as an xls file.

[david.macias]

Any chance it has something to do with the size of the attachment?

david

[David Michaelis]

After unzipping the file it is only 8KB. In all of the documentation, it states that the files will be zipped before sending. I'm just wondering if there is a way to bypass this action for just this file. I would not want to change this systemwide; there may be other reports that do need to be zipped before delivery.

[bill.king1]

Can you walk through the steps of what you're doing? Like you run the report and it has X rows, you click on this button and select Z, etc? Just wondering if you're running a large report or you're export the report definition itself or something.

[David Michaelis]

This is a scheduled report that is delivered to a departmental email address. They would like to automatically open the attachment and run it through a program that creates/amends a report. The issue is the zipped file. They don't have a way to automatically unzip the file before the process, so they need to unzip the file manually, then run the program.

[david.macias]

I poked around in UCCX and I don't see a way to do this. One option would be to have a directly ODBC connection to the DB and bypass the scheduled report. The much harder approach is to have script which downloads the email from your server and unzips it for you, but I would go with the DB connection first.

david

[bill.king1]

Are they able to consume the data if you schedule it in another format other than XLS?
Also, you might want to submit this as an enhancement request to Cisco, as it makes sense to me.
https://ciscocollabcustomer.ideas.aha.io/

[David Michaelis]

Unfortunately, they are unable to use the HTML or PDF formats in this instance.

[bill.king1]

Have you tried the SFTP option to see if that sends it as XML vs. .zip?