UCCX 11.0. Finesse. I have a requirement for the Supervisors in the call center to be able to see a list of calls in queue and the caller details. A list of the callers, their ANI and description of the caller (internal calls). And to be able to pull a call out of that list and answer it. I know it's not native to UCCX so I'm assuming it will be a widget. Anybody doing it or knows if it's possible?
hi Team, we are planning to deploy Multi-Factor Authentication for Jabber. The main requirement is to use MFA over internet (MRA).Is it possible to deploy MFA just for MRA and don't touch impact any on-prem existing setup?Can someone please guide on ...
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UCCX does not natively protect HTTP Triggers.
I wanted to come up with a solution to handle HTTP cookie based authentication.
There is a zip file for this project attached to this article. It was written on UCCX 12.5...
CUCM can backup the manually or have sehchduler to backup the configuration and historical reports from the server diester recovery systemStep 1. Navigate to CUCM > Disaster Recovery System > Backup > Manual Backup as shown in the...