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Display call in queue on agent desktop

francis.labelle
Level 1
Level 1

‎08-01-2006 09:52 AM - edited ‎03-13-2019 11:58 PM

Hi, I want to know if it's possible to display the number on call in queue directly on the "Cisco Agent desktop".

I'm using IPCX 4.04

Thanks !

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pradeepde
Level 5
Level 5

‎08-07-2006 11:26 AM

Go to file\view\acd statistics, you will get the information on calls in queue .

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