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Ask Me Anything - October 2020

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DNIS info for Finesse

I am trying to pass the called DID number to Finesse using Get Call Contact Info/Set Enterprise Call info scripting objects but none of the attributes seem to have the number that was dialed from the PSTN. I am using a translation pattern to translate the called DID to the trigger DN.  CalledNumber, OriginalCalledNumber and DialedNumber all show the CTI route point/trigger DN. Is there somewhere else I can get DNIS info from?   Maybe I can translate DID to DN differently?

 

If not, my plan is to create two route points and two triggers pointing to the same application and then try to use some type of if/then function in the script to set the DNIS info based on the trigger?  

 

Ideas?

 

Thanks,
Diego

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