I am trying to pass the called DID number to Finesse using Get Call Contact Info/Set Enterprise Call info scripting objects but none of the attributes seem to have the number that was dialed from the PSTN. I am using a translation pattern to translate the called DID to the trigger DN. CalledNumber, OriginalCalledNumber and DialedNumber all show the CTI route point/trigger DN. Is there somewhere else I can get DNIS info from? Maybe I can translate DID to DN differently?
If not, my plan is to create two route points and two triggers pointing to the same application and then try to use some type of if/then function in the script to set the DNIS info based on the trigger?
QuestionGood morning. I am looking for the equivalent of the System Manager Guide Supplement for the SS7INNIC as found on the UCCE CallRouter. Specifically, There should be a table for the EMSUserData Mapping so I can drill down on specific informati...
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1