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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Documentation for quality manager and voip recording

Could some one point me to a user level document on quality manager for express?

Also a similar one for monitoring and recording. Thank you

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Re: Documentation for quality manager and voip recording

Quality Manager is under the umbrella of Workforce Optimization so it is Products > Voice and Unified Communications > Unified Workforce Optimization > Maintain and Operate Guides > End-User Guides.

http://cisco.com/en/US/partner/products/ps8293/products_user_guide_list.html

Beginner

Re: Documentation for quality manager and voip recording

Could you clarify if these products are for express and which version? Or these are for UCCE and whcih versions? Thanks.

Re: Documentation for quality manager and voip recording

They are OEMed from Calabrio. I work with them in the UCCX space; however, I believe Cisco is using the same tools for the enterprise space as they do with CAD/CSD/CDA. You can connect with your local Cisco SE to confirm.

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