Does AQM contain automatic PCI compliance?

[Brian Meade]

So the full Calabrio One suite contains a feature to automatically pause screen/audio recordings when a credit card field is detected on the agent screen.  Details- https://www.calabrio.com/blog/reducing-the-burden-of-pci-compliance-in-the-contact-center/

Is it possible to do this in AQM as well or do you need some sort of analytics engine behind it?

[Jonathan Schulenberg · Accepted solution]

Automatic pause/resume leverages an API that you would need to integrate with your application.
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11x/reference/guide/qm-api-programmer-guide-cisco-110.pdf