Does end user need Crystal Reports to run saved reports

[BTciscoN00b]

This seems like such a simple question, but I am unable to find the answer in the documentation, so here it goes.

On UCCX does end user need Crystal Reports to run save custom reports that were created using Crystal Reports

[Aaron Harrison · Accepted solution]

Hi

No, UCCX comes with the 'Historical Reporting Client' which contains a Crystal runtime that renders the reports.

You only need Crystal Pro if you wish to author new reports for the system.

Aaron Harrison

Principal Engineer at Logicalis UK

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[Tanner Ezell · Accepted solution]

No. The end user will use the historical reporting client (which is

actually just a cisco bundled crystal reports viewer) to view reports.

[BTciscoN00b]

Thanks!