Does the Finesse require a mutual certificate authentication when the Client tries to use https for sending its Rest API requests to the Finesse?

[vbashin]

Two questions with regards with the HTTPS:

1) We are implementing the https access for sending the Rest API requests to the Finesse

Does the Finesse in UCCE 11.6 require or may require the mutual certificate authentication so the client application needed to send its certificate to the server (Finesse)?

If the answer is yes - what kind of certificate is required by Finesse and how to obtain it?

2) Also we need to utilize the XMPP transport for the Finesse-> client notifications. What needs to be done on a client side so all the real time event were sent over https? - Is that how it works by default or we must deploy the BOSH transport so the https was invoked?

Thanks,

Vladimir Bashin 

[dekwan]

Hi Vladimir,

1) If you are sending REST API requests to Finesse using the https, you shouldn't need the mutual certificate. The client application will need the Finesse certificate only. This can be mimic'ed with Postman where you only need the certificate in the Postman certificate management

2) If you want to send XMPP messages via HTTPS, you can see the documentation here: https://developer.cisco.com/docs/finesse/#connect-to-xmpp-over-tcp

Thanx,

Denise

[vbashin]

Thank you very much, Denise !