Im writing an IPCC script that needs to dip into an external database. My question is:
1. My DSN is not showing up in my DB Read step while in the editor. Why not? This is CCX 7.x and in HA mode, I do have both servers setup with the ODBC connection needed to the external database with the database subsystem created in appadmin.
Nevermind, I figured this out myself. This was a naming issue between the DSN and the database subsystem. They need to be exactly the same. My advice to someone who has not done this is to name every connection exactly the same.
Good afternoon,Strange occurrence happening. We two different agents getting connected to the same caller/customer. We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call r...
Is there a way in UCCE with using an admin script maybe using the email application in Call Studio to send out an email? I know in UCCX you can send out an email if the script were to fail but is there a way to do it in UCCE? Any help would be great!
Fun lab with Packet Tracer and running Cisco CME with 3 ip phones, 3 laptops, 1 switch, and 1 router. Fun lab with repetition. You will be able to test your phones and laptop for connectivity etc. Solution;see attached CME Packet Tracer L...