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Cisco Community Designated VIP Class of 2020

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Beginner

Duplicate Agent statuses showing up from time to time in Finesse

From time to time we are seeing this? Duplicates in Finesse. Any idea why this would be happening and a resolution?

 

Finesse Duplicates.jpg

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VIP Advisor

Re: Duplicate Agent statuses showing up from time to time in Finesse

I searched the list of bug for you but found nothing. Can you post your UCCX version, and the browser version?

Anthony Holloway

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Beginner

Re: Duplicate Agent statuses showing up from time to time in Finesse

Hi Anthony, Thanks for answering :-) Our CCX version is 11.6.2.10000-38 (ES01-9) and most folks are using Chrome version 78 or the newest 79

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