Is there a way to force the agent to LOGOUT in some way ?
This situation could occur when an agent is connected to FINESSE "A" and is suddenly disconnected because of a network or FINESSE server breakdown. Then whenever the agent try to log in again to FINESSE "B" you may get the duplicate AgentID
This API forces a sign-in. That is, if the user is already signed in, that user is authenticated via the sign-in process. If the user's credentials are correct, the user is signed in again but the user keeps the current state. For example, if a user signs in, changes state to Ready, and then signs in again, the user remains in Ready state.
Contact Center Knowledge Base
The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For...
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The browser-based Finesse Agent Desktop 12.5, that ships with the Cisco Unified CCE / CCX contact center solutions, has made massive s...
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Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...