Dynamic Label not routing on UCCE/CVP

[chawkins89]

Good Evening,

I am currently working on a CVP/UCCE lab environment and I'm currently experiencing issues trying to get dynamic labels routing to an internal line within my ICM script.

I currently have the sprawler setup (ICM/PROGGER) with CVP seperated with VXML gateway etc, the script routing works perfectly fine and plays wav files fine from internal/pstn line, however it won't transfer to a given number that has been assigned to an internal phone.

I'm unsure on where I can troubleshoot as I feel I have everything configured correctly but clearly not...

Does anyone have any ideas where to start with this?

Many thanks,

kind regards,

Christopher

[Chintan Gajjar]

This could be CVP outbound routing issue, could you please attach CVP logs for problematic call from C:\Cisco\CVP\logs\ with ANI,DNIS and label detail?

[chawkins89]

Thank you for getting back to me, I can see the following error messages:

10.0.1.254: Sep 06 2016 19:47:32.268 +0100: %CVP_10_5_SIP-3-SIP_CALL_ERROR: CALLGUID = 572CDE800001000000000001FD01000A LEGID = 572cde80-7cf10f3a-2-fd01000a - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], DNIS [82222222221], ANI [1001] with AGE (msecs) 7147 and Call History : 81111111112|-1;3001|1; [id:5004]
213:

10.0.1.254: Sep 06 2016 19:47:32.330 +0100: %CVP_10_5_SIP-3-SIP_CALL_ERROR: CALLGUID = 572CDE800001000000000001FD01000A LEGID = 572cde80-7cf10f3a-2-fd01000a - [INBOUND]: Refer failed with 404 - Not Found. May be a problem with Routing Configuration or Gateway Dial-Peer. [id:5004]

216: 10.0.1.254: Sep 06 2016 19:47:32.330 +0100: %CVP_10_5_SIP-3-SIP_CALL_ERROR: CALLGUID = 572CDE800001000000000001FD01000A LEGID = 572cde80-7cf10f3a-2-fd01000a - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], DNIS [82222222221], ANI [1001] with AGE (msecs) 7209 and Call History : 81111111112|-1;3001|1; [id:5004]

My dial-peers are as follows:

dial-peer voice 811111 voip
description CVP VRU / ICM Correlation ID
service bootstrap
session protocol sipv2
incoming called-number 8111111111T
voice-class sip rel1xx disable
dtmf-relay rtp-nte
codec g711ulaw
no vad

dial-peer voice 929292 voip
description CVP SIP error
service cvperror
session protocol sipv2
incoming called-number 929292T
voice-class sip rel1xx disable
dtmf-relay rtp-nte
codec g711ulaw
no vad

dial-peer voice 919191 voip
description CVP SIP ringtone
service ringtone
session protocol sipv2
incoming called-number 919191T
voice-class sip rel1xx disable
dtmf-relay rtp-nte
codec g711ulaw
no vad

dial-peer voice 1000 voip
description *** Calls to CUCM 1XXX ***
preference 1
destination-pattern 1...
session target ipv4:10.0.1.253
incoming called-number .
dtmf-relay h245-alphanumeric
no vad

dial-peer voice 2000 voip
description CVP SIP Inbound DDIs
destination-pattern 2...
session protocol sipv2
session target dns:cvp.mylab.local
session transport udp
incoming called-number .
voice-class codec 1
dtmf-relay sip-kpml rtp-nte
no vad

dial-peer voice 5 voip
description ***Calls to CUCM for 3XXX***
preference 1
destination-pattern 3...
session target ipv4:10.0.1.253
incoming called-number .
dtmf-relay h245-alphanumeric
no vad

I'm still not quite sure where I am going wrong with this... 

Any help would be much appreciated.

Kind regards,

Christopher

[Chintan Gajjar]

that is where i asked full log file to be attached to the thread.

can you attach the CVP log file (text - file) containing the Call, and please attach the CVP file and not the ERROR one.

[Chintan Gajjar · Accepted solution]

Ok so here is what i see, i assume you are trying to connect call with label 3001.

CVP using its local static route, determines that the pattern 3XXX will route to cucm.mylab.local.

CVP now sends SIP invite to the CUCM for the number 3001.

189: 10.0.1.254: Sep 06 2016 19:47:30.252 +0100: %CVP_10_5_SIP-7-CALL: {Thrd=pool-1-thread-124-SIP-112} CALLGUID = 572CDE800001000000000001FD01000A LEGID = 572CDE800001000000000001FD01000A-14731876502523 - [OUTBOUND]: INVITE TO <sip:3001@cucm.mylab.local;transport=tcp> FROM "Test Line 1001" <sip:1001@10.0.1.254:5060> EXPIRES[60] 100REL[Unsupported] 

CUCM Sends 100 Trying,

190: 10.0.1.254: Sep 06 2016 19:47:30.268 +0100: %CVP_10_5_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.4} CALLGUID = 572CDE800001000000000001FD01000A LEGID = 572CDE800001000000000001FD01000A-14731876502523 - [OUTBOUND]: Invitation proceeding 100 

CUCM Rejects the call with 404.

191: 10.0.1.254: Sep 06 2016 19:47:30.268 +0100: %CVP_10_5_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.4} CALLGUID = 572CDE800001000000000001FD01000A LEGID = 572CDE800001000000000001FD01000A-14731876502523 - [OUTBOUND] - DsSipInvitation - <sip:3001@cucm.mylab.local;transport=tcp>;tag=31~39040060-3c97-4a86-b924-e7cfeae0f4c7-20719834 - 1 REJECTED WITH 404 - Not Found Reason: Q.850;cause=1

So now my next question would be whats 3001? a phone registered on CUCM?

Does your CUCM also has FQDN Configured as cucm.mylab.local? FQDN configured on CVP for CUCM SIP group must match with FQDN configured in CUCM cluster under service parameters.

Does SIP Trunk for CVP in CUCM has inbound CSS configured, and if yes does it have access to the line 3001 partition?

[chawkins89]

HI,

That's great! I can confirm that 3001 is a registered phone and also my dynamic label configured, I will have a look at the FQDN settings on the OPs console when I get home as well as CUCM, I am sure I have configured these, but I will need to double check.

Thank you for your assistance.

Kind regards,

Christopher

[chawkins89]

Hi,

Thank you very much!! This is the correct answer, I have now rectified my lab and is now completely working!

"Does your CUCM also has FQDN Configured as cucm.mylab.local? FQDN configured on CVP for CUCM SIP group must match with FQDN configured in CUCM cluster under service parameters."

Thank you very much!

Regards,

Christopher

[chawkins89]

Hi,

I have taken a snippet of the time when the call experienced issue.

I haven't had a look yet myself because I am currently on the way out of the door to work.

**File has now been attached rather than pasted**

Thanks,

regards,

Christopher

[iptuser55]

Check the CSS of the sip trunk between your GW and the cucm. - is the partition of the DN in the CSS