ECE 12.5.x WorkFlow not open

[Ramamoorthy Shanmugam]

Dear All,

We installed 12.0(1)  ECE_12_Fresh.iso and service are up and running. But not able to open Workflow getting Java error.

https://www.cisco.com/c/en/us/support/docs/field-notices/703/fn70396.html

As per the above guideline migrated to ECE-12.0.1_ES4.zip still the same. Then migrated to ECE_12.5_Upgrade.iso then ECE_12.5_ET1a.zip.

Flowed all the steps but still not able to open Workflow. Please advise on how to solve this issue.

Ram.S

[Konstantin Vaksin]

Please check this field notice https://www.cisco.com/c/en/us/support/docs/field-notices/703/fn70396.html

Kostia

[Ramamoorthy Shanmugam]

Hi Kostia,

Yes, that is the reason upgraded to 12.5 but still the same behaviour. So what is the alternative solution for this issue.

Ram.S

[Konstantin Vaksin]

Try to open pa console directly from WebServer and run Wirkflow.

I would recommend you to open Cisco TAC SR

Kostia

[Ramamoorthy Shanmugam]

Hi Kostia,

finally, we installed the latest Java on desktop and working fine.

Configuring Java on Your Desktop
From the user desktop, ensure that the supported version of Java 1.8 is being used. For the list of supported versions, see the System Requirements for Enterprise Chat and Email.
For 64-bit browser, you must have the 64-bit JRE enabled on your system. If you are using a 32-bit browser, you must have the 32-bit JRE (x86) enabled on your system. In 64-bit Operating Systems, the Java Control Panel does not display 32-bit versions of JRE. Follow these steps to ensure that you have the correct 32-bit
JRE version.

Ram.S

[Konstantin Vaksin]

Great job