ECE Chat transcript extraction and time zone issue

thanvi2001 · ‎03-30-2021

I just wondering if I can get help on the ECE chat transcript API issue.

UCCE 11.5

ECE 11.6 (ES9)

Issue: Using the ECE chat API to retrieve extractions /transcript. Chats are stored in the ECE DB in UTC time zone format.

Chat business hours are from 6:30 AM to 11:00 PM EST hence all the transcript after 7 PM EST is extracted with next day date & time

As advised by cisco TAC, tested Chat extraction API with the suggestions provided below however it returned error.

you can use the DateTime definitions to extract the info and change the timezone.

basically the Z =zone so if I wanted to do EST I would do Z+05:00 = EST. A example of this is in the below doc so you can also you that to kind of get a picture on how to do it.

In the Current API request where need to setup this variable 'xsd:dateTime' ;

/system/ws/v12/interaction/activity/?lastModifiedDate=[2021-03-08T11:30:00.000Z,2021-03-09T04:00:00.000Z]&$attribute=all&$pagenum=2

Thanks

Alex Stevenson · ‎04-14-2021

Hello,

Regarding ECE Chat, I have not had any experience using it in a live scenario but you can find all of the documentation on developer related features here: https://developer.cisco.com/docs/enterprise-chat-and-email/

Here's the ECE REST API | API Reference Guide: https://developer.cisco.com/docs/enterprise-chat-and-email/#!interaction-api-developer-guide

The best way to get support for ECE is through their alias: ask-ece-dev@external.cisco.com

Source: Denise Kwan

Hope this helps!