This seems like a simple one but can't seem to find a straight answer. We are running ECE 11.6 and testing chat. I see there are both Solve and Cobrowse options in chat, however are greyed out. Per the docs I added the gadgets to my Finesse layout but the buttons are still greyed out. I see defect CSCvj22356 for incorrect documentation including support for cobrowse, however nothing for solve. Can anyone confirm if these are not supported? Can you also advise if there is a future release that enables them? If not supported, is there a way to hide these buttons or is it baked into the gadget?
Also, not sure what the Solve button provides in terms of functionality. Any clarification would be appreciated.