This seems like a simple one but can't seem to find a straight answer. We are running ECE 11.6 and testing chat. I see there are both Solve and Cobrowse options in chat, however are greyed out. Per the docs I added the gadgets to my Finesse layout but the buttons are still greyed out. I see defect CSCvj22356 for incorrect documentation including support for cobrowse, however nothing for solve. Can anyone confirm if these are not supported? Can you also advise if there is a future release that enables them? If not supported, is there a way to hide these buttons or is it baked into the gadget?
Also, not sure what the Solve button provides in terms of functionality. Any clarification would be appreciated.
Solved! Go to Solution.
Thanks for the link. Very surprising they would hard code those buttons if they were completely dependent on a third party application. Nevertheless, appreciate the clarification.