Has anyone configured ECE customer side SSO with aqua templates? If the scenario is that customer has docked chat embedded at their web site and those already logged in (via SAML based SSO), should be recognized as authenticated visitors, how do I achieve that in practise. ECE admin guide suggests that SAML Assertion should be injected on the client side by calling egainDockChat.SetCustomerParameters("SAMLResponse",""), but I'm wondering how do I get my hands on the assertion?
So, if someone has experience on succesfull integration, help would be appreciated.
I have experience with Customer SSO, mainly with the Kiwi template, but it's all the same.
Just a thought that if the user is already authenticated, then the website must contain that information in authentication token or some other way; could this already available token be used while initiating chat. Its just a random thought, i haven't worked or seen this practically.