cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
238
Views
0
Helpful
1
Replies

ECE: Email Categorisation for Reporting by Category

ashiesharyan
Beginner
Beginner

 

In CCECE Emails can be Categorised.
In other words, Classified in two ways - Categorisation & Resolution Codes.
I can enable my Agents to Categorise every email they handle.

I need to know if I can get a Report with below data:
Total no. of Emails Received, Handled based on Category.

1 Accepted Solution

Accepted Solutions

ashiesharyan
Beginner
Beginner

I got the answer/solution to this query, hence updating here.
Document attached for details.

View solution in original post

1 Reply 1

ashiesharyan
Beginner
Beginner

I got the answer/solution to this query, hence updating here.
Document attached for details.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: