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Ask Me Anything - October 2020

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ECE Login API

Hi,

I tried to use the ECE login API to get the X-egain-session to use the interaction API but I got this error the 2nd time I call this API, and the agent is kicked on the agent console, it didn't happen before. On the documentation it's stated: "In the application, a maximum of 5 concurrent sessions are allowed for a user. The sixth request will fail, unless this parameter is sent along with the request. If this parameter is sent, the earliest session is terminated and a new session is created."

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WhatsApp Image 2020-09-18 at 08.32.30.jpeg

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