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EIM 4.3.2 Voice Call and Email Delivery

rajan-sbc
Level 1
Level 1

‎02-17-2011 05:08 PM - edited ‎03-14-2019 07:25 AM

Team - in the

ICM Configuration manager (7.5.X) the media routing domain for Cisco_Voice does not seem to allow interruptibility - it is greyed out. Does this mean when an agent on a voice will be skipped? Is there a way to deliver email to an agent when he or she is on an ACD call? If so how do we enable this? Thanks.

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geoff
Level 10
Level 10

‎02-17-2011 05:28 PM

No - voice is not an interruptible channel by design.

Email can be configured either way, although most customers take the default - which is interruptible.

Regards,

Geoff

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