When one runs the integration wizard all the agents in UCCE are also imported. The thing is that we can only run the wizard once. So every time I add agents to UCCE and want them to use EIM / WIM I have to manually map them. It there a way to do this in bulk or does this have to be manually done? Its ok to do this manually for few agents but the problem is when there are many agents.
I dont believe there is any standard way of doing this other than mapping the agents manually.
When doing an install though it is best to create a Non-Production/Test deparment first. You can run the integration wizard against this department and bring in a couple of test agents. Once happy you can then create more departments and then run the integration wizard again against the new departments. Remember you cannot delete a department once you have created it.
hi Team, we are planning to deploy Multi-Factor Authentication for Jabber. The main requirement is to use MFA over internet (MRA).Is it possible to deploy MFA just for MRA and don't touch impact any on-prem existing setup?Can someone please guide on ...
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UCCX does not natively protect HTTP Triggers.
I wanted to come up with a solution to handle HTTP cookie based authentication.
There is a zip file for this project attached to this article. It was written on UCCX 12.5...
CUCM can backup the manually or have sehchduler to backup the configuration and historical reports from the server diester recovery systemStep 1. Navigate to CUCM > Disaster Recovery System > Backup > Manual Backup as shown in the...