cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Cisco Community Designated VIP Class of 2020

249
Views
0
Helpful
0
Replies
Highlighted

EIM/WIM 9.0: Displaying open hours message for chat clients

Hi all,

System: CIM 9.0, Integrated with UCCE

Does anybody know how to configure open hours message when there are no available agents in the system? Every time client begins chat OFF HOURS message appears, that configured in "<home>eService\templates\chat\<instance>\properties\chat_<locale>.properties" in  L10N_OFF_HOURS field.

No matter if there are no logged in agents or agents are in busy state client sees the same messages. Business Calendar is configured and covers 24/7.

Due to similar discussion there was posibility to configure it using WEIM Administration Console in 4.4 version:

https://supportforums.cisco.com/discussion/10905931/eimwim-displaying-open-hours

But in 9.0 that menu was cut out and administration guide has no explanation about open hours message configuration (or at least i couldn't find it)

chat_<locale>.properties file doesn't have any open hours fields or something like that.

 

Who had a problem like mine? Or who knows how to properly configure it?

Will be grateful for help.

Many thanks in advance.

 

Everyone's tags (4)
CreatePlease to create content
Content for Community-Ad
FusionCharts will render here