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Philip Hubinsky
Beginner

Email Alert When User Submits Finesse Error Report?

Is there a way to set up an email alert to techs when a Finesse agent clicks "Send Error Report"?

1 REPLY 1
Deepak Rawat
Cisco Employee

Unfortunately not, the prime function of user clicking Send Error Report is to get the report for himself/herself on their respective desktops and then manually forward it to the required person/team.

Regards

Deepak

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