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Beginner

Email CSQ stats on Wall Board

We are setting up some email CSQs, but we are not seeing data on the email queues in the wall board data.  Is this available and are we missing something?

Call manager 10.5 and UCCX 10.5

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Cisco Employee

Please note real time statistics that you get on wallboard by querying RtCSQsSummary and RtICDStatistics tables are only applicable for Voice CSQs/Contacts and not for Email CSQs/Contacts.

Regards

Deepak

View solution in original post

2 REPLIES 2
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Cisco Employee

Please note real time statistics that you get on wallboard by querying RtCSQsSummary and RtICDStatistics tables are only applicable for Voice CSQs/Contacts and not for Email CSQs/Contacts.

Regards

Deepak

View solution in original post

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Thanks, we have a way to queue exchange for the count of unread messages and it seems like it will work. -Bill