Email CSQ stats on Wall Board

[Bill Brown]

We are setting up some email CSQs, but we are not seeing data on the email queues in the wall board data.  Is this available and are we missing something?

Call manager 10.5 and UCCX 10.5

[Deepak Rawat · Accepted solution]

Please note real time statistics that you get on wallboard by querying RtCSQsSummary and RtICDStatistics tables are only applicable for Voice CSQs/Contacts and not for Email CSQs/Contacts.

Regards

Deepak

[Bill Brown]

Thanks, we have a way to queue exchange for the count of unread messages and it seems like it will work. -Bill